How can we help you today?


If your services are disconnected, please call City of Richmond DPU at (804) 646-4646 to get your services restored. Starting a PromisePay payment plan will NOT get your services restored - you must call City of Richmond DPU directly.
  • We offer flexible payment plans to pay off your balance over time. Look up your account to see what your options are.

    Sign up for a plan

  • Signing up for a payment plan will help you keep your water on and avoid late fees. Once you look up your account, you can request a reminder to sign up later.

    Look up your account

  • Please call the City of Richmond DPU directly at (804) 646-4646 to have service restored. Starting a payment plan will not get your service restored.

  • For questions about enrolling in a payment plan, please call us at (804) 626-5420.

    For all other questions about your City of Richmond DPU account, please call the City of Richmond DPU directly at (804) 646-4646.