City of Richmond DPU

Sign up for a payment plan today

Richmond’s Department of Public Utilities (City of Richmond DPU) works with PromisePay to offer payment plans for your outstanding balance.
  • Avoid late fees and disconnections

  • Flexible payment options and schedules

If your services are disconnected, please call City of Richmond DPU at (804) 646-4646 to get your services restored. Starting a PromisePay payment plan will NOT get your services restored - you must call City of Richmond DPU directly.
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Use the account number as seen on your DPU bill
Use the billing ZIP code as seen on your DPU bill