City of Richmond DPU

Avoid late fees and service interruption

Richmond's Department of Public Utilities (City of Richmond DPU) partners with PromisePay to offer flexible payment plans for past-due balances.

How it works

Plans start with a down payment (based on what you owe and your account type), then split the rest into manageable monthly payments. Plans can be up to 24 months, depending on your balance.

If you need to look up your City of Richmond DPU account number, please go to: https://apps.richmondgov.com/applications/DPUAccountLookUp

Notice: PromisePay plan enrollments temporarily paused

Richmond DPU has temporarily paused new PromisePay plan enrollments. During this time, account login will also be unavailable. Your plan information will be accessible once PromisePay services resume.

PromisePay services will resume soon.

Thank you for your patience while Richmond DPU works to improve your experience.