City of Richmond DPU

Avoid late fees and service interruption

Richmond's Department of Public Utilities (City of Richmond DPU) partners with PromisePay to offer flexible payment plans for past-due balances.

Benefits

  • Avoid additional late fees and service interruptions

  • Flexible monthly payment options

  • Pay off your balance over time

  • Stay in good standing with Richmond DPU

How it works

Plans start with a down payment (based on what you owe and your account type), then split the rest into manageable monthly payments. Plans can be up to 24 months, depending on your balance.

If you need to look up your City of Richmond DPU account number, please go to: https://apps.richmondgov.com/applications/DPUAccountLookUp

View your options

Use the account number as seen on your DPU bill
Use the billing ZIP code as seen on your DPU bill
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