City of Richmond DPU
Sign up for a payment plan today
Richmond’s Department of Public Utilities (City of Richmond DPU) works with PromisePay to offer payment plans for your outstanding balance.
Avoid late fees and disconnections
Flexible payment options and schedules
If your service has been shut off, please call City of Richmond DPU directly at
to have service restored.
View your options
Use the account number as seen on your DPU bill
Billing ZIP code
Use the billing ZIP code as seen on your DPU bill