City of Richmond DPU

Avoid late fees and service interruption

Richmond's Department of Public Utilities (City of Richmond DPU) partners with PromisePay to offer flexible payment plans for past-due balances. **Notice: PromisePay plan enrollments temporarily paused** Richmond DPU has temporarily paused new PromisePay plan enrollments. Thank you for your patience while Richmond DPU works to improve your experience.

How it works

Plans start with a down payment (based on what you owe and your account type), then split the rest into manageable monthly payments. Plans can be up to 24 months, depending on your balance.

View your options

Use the account number as seen on your DPU bill
Use the billing ZIP code as seen on your DPU bill
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