City of Richmond DPU

Sign up for a payment plan today

Richmond’s Department of Public Utilities (City of Richmond DPU) works with PromisePay to offer payment plans for your outstanding balance.
  • Avoid late fees and disconnections

  • Flexible payment options and schedules

If your services are disconnected, please call City of Richmond DPU at (804) 646-4646 to get your services restored. Starting a PromisePay payment plan will NOT get your services restored - you must call City of Richmond DPU directly.

View your options

Use the account number as seen on your DPU bill
Use the billing ZIP code as seen on your DPU bill
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